Please review the help topics below before submitting a request
No Internet Connection
There are different situations that may result in loss of Internet to a certain device. It it important to determine if it’s all devices without Internet or only a particular device. The points below will help you determine which device(s) is without Internet and how to resolve the problem.
Check the print queue by going to the Manager PC and then Start -> Devices and Printers -> find your printer -> right click your printer and choose “see what’s printing”.
In the print queue it will tell you if there are documents printing and they will have a status such as “paused” or “error.” Highlight each item -> right click -> choose “pause” -> once all items are paused -> right click each item and cancel the print job.
Another thing to check when printing make sure you are printing to the correct device. From the application make sure you aren’t printing to file or to a FAX version of the printer.
Windows has a built in troubleshooting option to help fix printer issues: Select your printer by going to Start -> Devices and Printers -> find your printer -> right click your printer and click Troubleshoot. This will take you through the Windows diagnostic steps for the printer and can guide you a possible solution.