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Kitchen or Milkshake Printer not Printing

Image 1

Most times when a printer stops printing there is a communication issue between the POS and the printer. There are some things you can check to bring the printer back online:

Reference Documents

  1. Printer Connections (Diagram 1)

  2. Printer Cabling (Diagram 2)

- The kitchen printer connects to POS1 and the milkshake printer connects to POS2 using the IDN ports on the workstation (see Diagram 2). Check the CAT5 network cables and make sure they are plugged into the wall jack and into the POS, sometimes they become loose or dirty and need to be reconnected.

- The network cable must be plugged into the port labled IDN 1 on the back of the printer (see Diagram 1)

- The switches on the back of the printer must all be in the UP position except switch 4 (see Image 1)

- Ensure there is power going to the printer

- The network cables or wall jack may fail and need to be replaced or repaired. To ensure there is nothing wrong with the printer or cables, unplug the printer and move it to the front counter and place next to the POS. Plug the kitchen printer directly into POS1 or the milkshake printer directly into POS2. If the printer starts to print properly again, then there is a cable that needs to be replaced or a wall jack that needs to be repaired.

- If all the steps have been checked and the printer still doesn’t print, please submit a request to IT using the button on the top of this page.

Printer Error Lights Explained

  1. Cover Open - The printer recovers automatically when the cover is closed. Press on the center of the cover to ensure that it is
    closed.

  2. Printhead Temperature - The printer recovers automatically when the print head cools. This is uncommon, but not an abnormality

  3. Auto-cutter - Possible auto-cutter jam?

  4. UIB - Abnormality in the UIB (Requires Service)

  5. Internal circuit connection - Internal circuits are incorrectly connected (Requires Service)

  6. R/W error in memory or gate array - After R/W error, the printer does not work correctly. (Requires Service)

  7. High voltage - The power supply voltage is extremely high. Is a PS-180 is in use, or a proprietary power supply?

  8. Low voltage - The power supply voltage is extremely low. Could be caused by a brown-out or another component on the same line drawing too much power.

  9. CPU execution - The CPU executes an incorrect address or I/F board is not connected (Requires Service)

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