Please review the help topics below before submitting a request
Customer Receipt Printer
Video 1
If the customer receipt printer stops printing or the receipts start to looks faded and hard to read, there are a few things you can try to resolve these issues:
Reference Documents
Printer Connections (Diagram 1)
- Each customer receipt printer plugs directly into the workstation. Make sure all connections are secure (see Diagram 1).
- As the printer begins to age they accumulate dirt and grease on the print head. This will cause the customer receipt to look faded and hard to read. You can attempt to clean the print head by following the directions in Video 1.
- The switches on the back of the printer must all be in the UP position except switch 4 (see Image 1)
- If all these steps have been attempted the printer still doesn’t function correctly, please submit a request to IT using the button on the top of this page.
Printer Error Lights Explained
Cover Open - The printer recovers automatically when the cover is closed. Press on the center of the cover to ensure that it is
closed.Printhead Temperature - The printer recovers automatically when the print head cools. This is uncommon, but not an abnormality
Auto-cutter - Possible auto-cutter jam?
UIB - Abnormality in the UIB (Requires Service)
Internal circuit connection - Internal circuits are incorrectly connected (Requires Service)
R/W error in memory or gate array - After R/W error, the printer does not work correctly. (Requires Service)
High voltage - The power supply voltage is extremely high. Is a PS-180 is in use, or a proprietary power supply?
Low voltage - The power supply voltage is extremely low. Could be caused by a brown-out or another component on the same line drawing too much power.
CPU execution - The CPU executes an incorrect address or I/F board is not connected (Requires Service)