Please review the help topics below before submitting a request

Customer Receipt Printer

Video 1

If the customer receipt printer stops printing or the receipts start to looks faded and hard to read, there are a few things you can try to resolve these issues:

Reference Documents

  1. Printer Connections (Diagram 1)

- Each customer receipt printer plugs directly into the workstation. Make sure all connections are secure (see Diagram 1).

- As the printer begins to age they accumulate dirt and grease on the print head. This will cause the customer receipt to look faded and hard to read. You can attempt to clean the print head by following the directions in Video 1.

- The switches on the back of the printer must all be in the UP position except switch 4 (see Image 1)

- If all these steps have been attempted the printer still doesn’t function correctly, please submit a request to IT using the button on the top of this page.